General
What is the status of my order?What forms of payment do you accept?Do you ship to addresses outside the United States?What is your return policy?Do you provide backorders?Do you charge sales tax?Will your credit card be charged immediately?I don't see a particular color that I like. Do you have it?I don't see a particular style or shape that I like. Do you have it?Are the sizes and weights accurate?Do you have a catalog?Is the HF Magazine or water bottle shown in the pictures available for purchase?I placed an order, but it hasn't arrived yet. When will my order arrive?I have a defective product. What should I do?What if I have a specific question on a bag's style, color, material, size, etc.?Are these handbags authentic?Why didn't I get an order confirmation or shipping confirmation?
General
Q: What is the status of my order?
A: Your order status is available through your account by clicking on
My Account. The status page is only available to members. Status of orders placed prior to becoming members will not be available.
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Q: What forms of payment do you accept?
A: We currently accept Visa, MasterCard, and Discover.
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Q: Do you ship to addresses outside the United States?
A: Sorry, but we currently can only ship to addresses within the United States including Alaska and Hawaii.
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Q: What is your return policy?
A: You may return your purchase for a full refund within 90 days of your purchase. Returned items must be in the original unused and unaltered condition you received them with tags still attached/affixed and returned in their original packaging. Please see our
return policy for more information.
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Q: Do you provide backorders?
A: We typically do not backorder items. Many of our items are cut to order and can not be backordered, but on rare occasions, the manufacturer has additional stock, and we will receive additional shipments. We keep our inventory as current as possible so please check our online catalog for availability. Should additional items arrive, the online catalog will be updated immediately.
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Q: Do you charge sales tax?
A: Items shipped to California addresses will be charged applicable state and local sales tax.
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Q: Will your credit card be charged immediately?
A: No. We will only charge your credit card once your order is ready to be shipped.
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Q: I don't see a particular color that I like. Do you have it?
A: The styles and colors we carry are as listed on our online catalog on our website. We do not carry colors or styles not listed on the site.
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Q: I don't see a particular style or shape that I like. Do you have it?
A: The styles and colors we carry are as listed on our online catalog on our website. We do not carry colors or styles not listed on the site.
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Q: Are the sizes and weights accurate?
A: All sizes and weights listed on our website are approximate. With varying styles and shapes, it is impossible to give an exact measurement.
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Q: Do you have a catalog?
A: Our inventory is available for viewing only through our online catalog. We currently do not publish a print catalog.
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Q: Is the HF Magazine or water bottle shown in the pictures available for purchase?
A: The magazine and water bottle are shown for size comparisons only. We have not published the magazine nor produced the water bottle. They are also NOT included with purchase, nor are they available for separate purchase.
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Q: I placed an order, but it hasn't arrived yet. When will my order arrive?
A: All orders, including Overnight shipping, are processed and shipped no later than the next BUSINESS day. Orders shipped Overnight should arrive by 3PM the next BUSINESS day after the order is shipped. Orders shipped 2nd Day should arrive 2 BUSINESS days after the order is shipped. A shipping confirmation email is sent when the order is ready to be shipped and includes the tracking number. Sometimes the email is caught by spam filters. Please be sure to include HobbyFob.com in your spam filter's list of trusted email senders to ensure receipt of your shipping notification. Tracking information can be obtained by entering in your tracking number at FedEx.com or by calling FedEx at (800) Go-FedEx. If your order does not show up on FedEx.com using your tracking number, it may not have been updated yet. Please allow some time for FedEx's system to update and check back at a later time.
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Q: I have a defective product. What should I do?
A: Please ship the item back to us using our provided return shipping label. Please include all original materials including dust bag if it came with one. All returns must also include original tags. If you no longer have your shipping label, please email service@HobbyFob.com to have a replacement label emailed to you. You will receive your replacement label from either HobbyFob or FedEx via email. Please be sure to include HobbyFob.com and FedEx.com in your spam filter's list of trusted email senders to ensure receipt of your new shipping label.
FREE RETURN SHIPPING IS VALID ONLY WHEN OUR RETURN SHIPPING LABEL IS USED. You may use your own shipping method, but at your own cost. HobbyFob is not responsible for shipping charges if our shipping label is not used. If you have specific questions, please email service@HobbyFob.com with your order number, description of defect and questions.
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Q: What if I have a specific question on a bag's style, color, material, size, etc.?
A: Please email your question to info@HobbyFob.com, and a HobbyFob customer service team member will promptly answer your question in the order that it was received.
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Q: Are these handbags authentic?
A: HobbyFob is an authorized reseller of all items available on this site.
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Q: Why didn't I get an order confirmation or shipping confirmation?
A: Your order confirmation or shipping confirmation may have been caught by junk mail filters. Please check your junk mailbox for emails from HobbyFob. In order to receive future emails from us including confirmations and newsletters, please add HobbyFob.com to your list of allowed emails.
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